At TANA BANA CREATIONS, we are committed to delivering your favorite artificial jewellery and fashion accessories safely, securely, and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.
1. Order Processing
- All orders are processed after successful payment confirmation.
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons, sales events, or high-demand periods, processing times may be slightly extended.
Once your order has been processed and dispatched, you will receive a confirmation email, SMS, or WhatsApp notification with tracking details.
2. Shipping Coverage
TANA BANA CREATIONS currently ships across most locations within India.
For deliveries to remote or non-serviceable locations, additional delivery time may be required, or the order may be cancelled if courier services are unavailable.
3. Delivery Timeframes
Estimated delivery timelines are as follows:
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Areas: 5–10 Business Days
Please note that these are estimated delivery times and may vary depending on courier operations and location accessibility.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- We may offer free shipping on selected products, promotional campaigns, or minimum order values.
- Shipping fees are non-refundable except in cases where the return is due to our error.
5. Order Tracking
Once your order has been dispatched, tracking information will be shared with you via email, SMS, or WhatsApp.
Customers can use the provided tracking number to monitor the status of their shipment through the courier partner’s tracking system.
6. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Government restrictions
- Courier service issues
- High-volume order periods
TANA BANA CREATIONS shall not be held responsible for delays caused by third-party logistics providers.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of placing an order.
TANA BANA CREATIONS will not be responsible for delays, failed deliveries, or additional charges resulting from:
- Incorrect addresses
- Incomplete addresses
- Incorrect phone numbers
- Recipient unavailability
Any reshipping charges due to incorrect information may be borne by the customer.
8. Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery cannot be completed due to customer unavailability or incorrect address details, the shipment may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.
9. Damaged Packages
If you receive a package that appears damaged, tampered with, or opened:
- Please inspect the package before accepting delivery.
- Take photographs of the package and product.
- Contact our support team within 48 hours of receiving the shipment.
Claims submitted after this period may not be eligible for review.
10. Lost Shipments
In rare cases where a shipment is lost in transit, TANA BANA CREATIONS will coordinate with the courier partner to investigate the issue.
If the shipment is confirmed lost, a replacement or refund may be offered at our sole discretion.
11. International Shipping
Currently, TANA BANA CREATIONS primarily serves customers within India. If international shipping becomes available, additional shipping charges, customs duties, taxes, and import regulations may apply.
12. Order Cancellation After Dispatch
Orders cannot be cancelled once they have been dispatched from our warehouse.
Customers may refer to our Refund & Returns Policy for information regarding eligible returns and exchanges.
13. Contact UsFor shipping-related inquiries, please contact:
TANA BANA CREATIONS
📍 61, Second Floor, Vijay Block, Laxmi Nagar, Delhi – 110092
📞 +91 72-919-82-919
