At TANA BANA CREATIONS, customer satisfaction is our priority. We strive to provide high-quality artificial jewellery and fashion accessories. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
Return Eligibility
We accept return requests within 7 days of the delivery date under the following conditions:
-
- The product is unused and unworn.
-
- All original tags, labels, and accessories are intact.
-
- The item is returned in its original condition.
Products that show signs of use, damage caused by the customer, or missing components may not be eligible for refund & returns policy.
Exchange Policy
Customers may request an exchange for eligible products within 7 days of receiving their order, subject to stock availability.
Please ensure the item is sent back in its original packaging. Kindly note that we reserve the right to decline the exchange if there is a discrepancy in the packaging or the condition of the returned item.
Non-Returnable Items
The following items are not eligible for return or exchange:
-
- Products purchased during clearance or special sale events.
-
- Customized or personalized jewellery.
-
- Gift cards and promotional items.
-
- Products damaged due to improper handling after delivery.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved:
-
- Refunds will be processed to the original payment method.
-
- Processing may take 5–10 business days depending on your bank or payment provider.
-
- Shipping and handling charges are generally non-refundable unless the return is due to our error.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
-
- Order Number
-
- Product Images
-
- Packaging Images
-
- Description of the issue
Our team will review the request and provide a suitable resolution.
Return Shipping
Unless the return is due to an error on our part, customers may be responsible for return shipping costs.
We recommend using a trackable shipping service, as TANA BANA CREATIONS cannot guarantee receipt of returned items without tracking information.
Cancellation Policy
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted and the order will be subject to our return policy.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
TANA BANA CREATIONS
📍 61, Second Floor, Vijay Block, Laxmi Nagar, Delhi – 110092
📞 +91 72-919-82-919
