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Home / Refund and Returns Policy

Refund and Returns Policy

At TANA BANA CREATIONS, customer satisfaction is our priority. We strive to provide high-quality artificial jewellery and fashion accessories. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

Return Eligibility

We accept return requests within 7 days of the delivery date under the following conditions:

  • The item received is damaged, defective, or incorrect.
  • The product is unused and unworn.
  • All original tags, labels, and accessories are intact.
  • The item is returned in its original condition.

Products that show signs of use, damage caused by the customer, or missing components may not be eligible for return or exchange.

Exchange Policy

Customers may request an exchange for eligible products within 7 days of receiving their order, subject to stock availability.

Please ensure the item is sent back in its original packaging. Kindly note that we reserve the right to decline the exchange if there is a discrepancy in the packaging or the condition of the returned item.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products purchased during clearance or special sale events.
  • Customized or personalized jewellery.
  • Gift cards and promotional items.
  • Products damaged due to improper handling after delivery.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing may take 5–10 business days depending on your bank or payment provider.
  • Shipping and handling charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order Number
  • Product Images
  • Packaging Images
  • Description of the issue

Our team will review the request and provide a suitable resolution.

Return Shipping

Unless the return is due to an error on our part, customers may be responsible for return shipping costs.

We recommend using a trackable shipping service, as TANA BANA CREATIONS cannot guarantee receipt of returned items without tracking information.

Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted and the order will be subject to our return policy.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

TANA BANA CREATIONS

📍 61, Second Floor, Vijay Block, Laxmi Nagar, Delhi – 110092

📞 +91 72-919-82-919

📧 tanabanadelhi@gmail.com

🌐 https://tanabanahut.com/

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About Us

Welcome to Tana Bana Creations, a creative destination where tradition meets modern fashion in the form of beautiful artificial jewellery. We are not just a jewellery store—we are a brand that celebrates elegance, individuality, and affordable luxury for every woman who loves to express her style confidently.

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Contact Us

61, Second Floor, Vijay Block, Laxmi Nagar, Delhi – 110092

+91 72-919-82-919

tanabanadelhi@gmail.com

https://tanabanahut.com/

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