1. What’s covered: 7-day exchange or return You can request a free replacement or a full refund within 7 days of delivery if the item: – arrived damaged or broken, – is defective (for example, missing stones or a broken clasp on arrival), or – is different from what you ordered (wrong design, colour or size), or doesn’t match its description on our site.
2. What isn’t covered – Change of mind on earrings, hair ties and hair accessories, for hygiene reasons. – Items that have been worn, altered, or damaged after delivery (for example, by water, perfume or rough handling). – Natural, minor variation in colour or stone placement, which happens with handmade-style pieces and isn’t a defect. These aren’t refundable, but we’ll replace them if they arrive damaged. – Bangle same size exchange offered for unworn bangles within 7 days.
3. How to raise a request 1. WhatsApp +91 72919 82919 or email tanabanadelhi@gmail.com within 7 days of delivery. 2. Share your order number, clear photos of the item and packaging, and an unboxing video if you have one. An unboxing video is mandatory 3. We’ll confirm within 48 hours and arrange a free reverse pickup, or ask you to self-ship if your pin code isn’t covered by reverse pickup.
4. Quality check Once the item reaches us, we check it within 2 business days.
5. Replacement or refund – Replacement: shipped within 48 hours of a successful quality check, at no cost to you. If the item is out of stock, we’ll refund you instead.
Refund, prepaid orders: credited to the original payment method within 5–7 business days of the quality check. Your bank may take a few extra days to show it. Refund, COD orders: credited by UPI or bank transfer to details you share with us, within 5–7 business days of the quality check. – For damaged,
defective or wrong items, we refund the full amount, including any shipping and COD fee you paid.
6. Cancellations You can cancel free of charge before dispatch. Once an order is dispatched, it can’t be cancelled, but you can refuse delivery. For prepaid orders
refused at the door, we refund the product value; see the Shipping Policy for shipping charges. We don’t charge any cancellation fee.
7. Grievances If you’re unhappy with how your request was handled, write to our Grievance Officer: Ritik Nayan · +91 72919 82919 · tanabanadelhi@gmail.com, 61, Second Floor, Vijay Block, Laxmi Nagar, Delhi – 110092. We acknowledge complaints within 48 hours and resolve them within one month. You can also approach the National Consumer Helpline (1915 / consumerhelpline.gov.in).
